Frequently Asked Questions
How long will my balloons float for?
Our foil balloons are helium filled and typically float for around 3–5 days, and in many cases can last up to a week when kept indoors. Latex balloons usually float for 12–24 hours. We do treat our latex balloons with Hi-Float, which can help extend their float time and, in some cases, allow them to last for a few days, depending on conditions. To get the best lifespan from your balloons, we recommend keeping them indoors and away from heat, sharp objects, and sudden temperature changes.
Do you offer next-day delivery?
Yes, we offer next-day delivery on online orders placed before 4pm, subject to availability. Orders placed after 4pm will usually be scheduled for the next available delivery date. If you need something urgently, please use our contact form and we’ll do our best to advise. Please note, we are closed on Sundays. However, venue installations and pre-booked event set-ups can still take place on Sundays where arranged in advance.
Where do you deliver to?
Our online shop delivery range covers up to 10km from our workshop, including areas such as Hastings, St Leonards-on-Sea, Bexhill, Battle, Icklesham and surrounding locations. We also deliver throughout East Sussex, with a delivery fee applied depending on distance. If your delivery address is outside our standard online delivery zone, please use our contact form and we’ll be happy to provide a delivery quote.
Can balloons be left outside or in a safe place?
To ensure your balloons arrive in perfect condition, we’re unable to leave balloons unattended outdoors, including in bins, as weather, temperature changes, and handling can easily cause damage. To make delivery easier, we offer 2-hour delivery time slots throughout the day, helping to ensure someone is available to receive the balloons. If no one is available at the delivery address, we may be able to leave the balloons with a neighbour, provided this has been arranged in advance and they are available to receive the delivery safely indoors. If you’re unsure about delivery arrangements, please let us know ahead of time using our contact form, and we’ll be happy to advise.
How should I care for my balloons after delivery?
For the best appearance and longest float time, we recommend keeping your balloons indoors at room temperature, away from direct heat, sunlight, sharp objects, and open flames. Please be aware that helium expands in warm conditions and contracts in colder temperatures, which can affect the look and float of your balloons. For this reason, avoid placing balloons near radiators, fireplaces, open windows, or air conditioning units. With the right care, your balloons will stay looking their best for as long as possible.
Can I change or cancel my order after placing it?
We understand that plans can change. Small changes may be possible, depending on how far in advance the request is made and the type of order placed. As many of our balloons are made to order or personalised, cancellations or changes may not always be possible once production has started. We recommend contacting us as soon as possible using our contact form if you need to make a change, and we’ll always do our best to help where we can.
What happens if no one is home at the time of delivery?
As balloons cannot be left unattended outdoors, it’s important that someone is available to receive the delivery during the allocated 2-hour delivery time slot. If no one is home, we may be able to leave the balloons with a neighbour, provided this has been arranged in advance and they are available to receive the delivery safely indoors. If we’re unable to complete the delivery, we’ll be in touch to discuss the next available option.
Do you provide balloon installations at venues?
Yes, we provide balloon installations for venues and events, including weddings, parties, corporate events, and special occasions. Installations are fully bespoke and designed to suit your venue, colour scheme, and event style. We work closely with venues to ensure smooth setup and takedown where required. If you’re planning an event or would like to discuss a venue installation, please get in touch using our contact form, and we’ll be happy to help.
How far in advance should I book a balloon installation?
We recommend booking as early as possible, especially for weekends, weddings, and larger installations, as availability can fill up quickly. For smaller venue displays, a few weeks’ notice is usually sufficient. Larger or more detailed installations may require additional planning time to ensure everything is designed and prepared to suit your event. If your event date is approaching, please use our contact form and we’ll be happy to advise on availability.
Do you offer custom designs or colour themes?
Yes, most of our balloon designs can be fully customised to suit your event, including colour schemes, themes, and overall style. Whether you’re planning a birthday, wedding, corporate event, or special celebration, we’ll work with you to create a design that complements your venue and vision. If you have a specific theme or colour palette in mind, please let us know via our contact form, and we’ll be happy to help bring it together.
Can balloons be used outdoors?
We don’t recommend helium-filled balloons for outdoor use, as weather conditions and temperature changes can significantly affect their appearance and float time. Our air-filled balloon installations, such as arches and larger displays, can be used outdoors depending on weather conditions. Please note that high winds are not advised, and outdoor installations are guaranteed for the day of the event only. If you’re planning an outdoor setup, please use our contact form so we can advise on the most suitable options based on your event and location.
What happens if the weather is bad on the day of my event?
If poor weather is forecast, we’ll always do our best to advise on the safest and most suitable setup for your event. In some cases, this may mean adjusting the design, relocating the installation to a sheltered area, or recommending an indoor alternative. For outdoor installations, particularly in high winds or heavy rain, it may not be possible or safe to proceed as originally planned. In these situations, we’ll discuss the available options with you in advance wherever possible. Our priority is always to ensure installations are safe, secure, and presented at their best.
Do you require a deposit for larger installations?
For larger or bespoke balloon installations, we may require a deposit to secure your booking and event date. This helps cover design time, materials, and preparation in advance of your event. Any deposit requirements will be clearly outlined at the time of booking. If you have any questions, please feel free to contact us using our contact form and we’ll be happy to explain.
Do you work with corporate clients and businesses?
Yes — we work with a range of businesses, brands, and organisations, providing balloon décor for launches, promotions, staff events, and special occasions. Corporate installations are designed to suit your brand, space, and requirements. If you’d like to discuss a business or corporate event, please get in touch using our contact form and we’ll be happy to help.
What should I do if there’s an issue with my balloons?
If you experience an issue with your balloons, please contact us within 24 hours of delivery using our contact form, including a brief description and, where possible, a photo. As balloons are delicate items and can be affected by handling, temperature, and environmental conditions, we’re unable to accept responsibility for issues caused after delivery. However, if there is a fault with the balloon itself or a problem identified at the time of delivery, we’ll always review this and do our best to help. Our aim is for every order to arrive in perfect condition, and we’ll always treat any concerns fairly and promptly.